Shipping + Returns
Delivery and Returns
We deliver to:
We deliver to most national and international destinations through door to door third party courier service or by air cargo depending upon the method you choose before making order.
Deliveries charges depends upon the destination and method. Most of our rugs are shipped either from NYC or from Nepal. Delivery charges are calculated by volumetric weight, and are calculated at the checkout.
Returns and Refunds
We want you to be delighted with your purchase, so if you are not completely satisfied, you may return it to us within 21 days of receipt for a full refund or exchange - provided that the item is returned complete and in original condition. Shipping charges of returned items need to be paid by you or will be adjusted from the total refundable.
You can contact us to arrange for your item to be collected from you. Returns can be collected from your home, work or alternative address.
It is recommended that you keep the original packaging in order to make returning items easier. If you no longer have the original packaging we can suggest alternatives or send you new packaging free of charge.
Please note: Returns are not possible on any Custom or Bespoke rugs you have ordered because these are specially tailor made to your specifications.
Once the item is returned to us, refund will take approx 3-5 working days for the return to be processed and the money to show in your account. For security reasons refunds will be made only to the original payment method you used to place your order.